TERMS AND CONDITIONS
Last Updated: 1st April 2026
Welcome to The LUNI (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of the website, products, services, content, and features made available through www.theluni.com (“Website”).
The Website is owned and operated by Lueur Internet Ventures Private Limited, a company incorporated under the provisions of the Companies Act, 2013, having its registered office at [Registered Address] (hereinafter referred to as “The LUNI”, “Company”, “we”, “our”, or “us”).
By accessing, browsing, registering on, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Replacement Policy, and any other policies published on the Website from time to time.
If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.
1. Eligibility
- By using this Website, you represent and warrant that:
- You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
- You possess the legal authority and capacity to enter into a binding contract under applicable laws.
- All information provided by you is accurate, complete, and current.
- The Company reserves the right to refuse service, terminate accounts, or cancel orders if any information provided is found to be inaccurate, misleading, fraudulent, or incomplete.
2. Acceptance of terms
- These Terms constitute a legally binding agreement between the user and The LUNI.
- Continued use of the Website shall be deemed as acceptance of these Terms and any future amendments.
- We reserve the right to modify, update, or revise these Terms at any time without prior notice. Changes shall become effective immediately upon publication on the Website.
3. Account Registration
- Certain services may require users to create an account.
- Users are responsible for maintaining the confidentiality of their login credentials and for all activities occurring under their account.
- The Company shall not be liable for any unauthorized access arising from the user’s failure to protect account credentials.
- We reserve the right to suspend or terminate accounts suspected of fraudulent, unlawful, or abusive activities.
4. Product & Product Information
- The LUNI specializes in premium apparel, fashion products, and related accessories.
- We strive to ensure that all product descriptions, specifications, measurements, images, colors, and pricing information displayed on the Website are accurate.
- Due to variations in monitor settings, lighting conditions, photography techniques, and display devices, actual product colors may vary slightly from those displayed on the Website.
- Certain products may be handcrafted, artisan-made, or produced using specialized manufacturing techniques. Minor variations in texture, finish, stitching, embellishments, or appearance shall not be considered defects.
- All products are subject to availability.
- We reserve the right to discontinue any product without prior notice.
5. Pricing
- All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.
- Applicable taxes, including GST, shall be charged in accordance with applicable laws.
- While every effort is made to ensure pricing accuracy, errors may occur. The Company reserves the right to correct any pricing errors and cancel affected orders.
- In the event of a pricing discrepancy, the Company may contact the customer before processing the order.
6. Orders
- Placing an order constitutes an offer to purchase products from The LUNI.
- Order confirmation emails or messages do not constitute acceptance of the order.
- The Company reserves the right to accept or reject any order at its sole discretion.
- Orders may be cancelled by the Company in cases including but not limited to:
- Product unavailability
- Pricing errors
- Technical errors
- Payment authorization failures
- Suspected fraudulent transactions
- Violation of these Terms
- If an order is cancelled after payment has been successfully received, the applicable amount shall be refunded through the original payment method.
7. Payment Terms
- We accept payments through authorized payment gateways and service providers.
- Customers agree to provide accurate billing and payment information.
- The Company does not store complete payment card information.
- All payment transactions are subject to verification and authorization by the payment provider.
- The Company shall not be liable for payment failures arising from banking issues, payment gateway downtime, or third-party service interruptions.
8. Promotional Offers & Discounts
- Promotional campaigns, discount codes, gift cards, and special offers may be introduced from time to time.
- Such promotions are subject to separate terms and may be withdrawn without prior notice.
- Promotional offers cannot be combined unless explicitly stated.
- The Company reserves the right to invalidate promotions obtained through fraudulent means.
9. Intellectual Property Rights
- All content available on the Website, including but not limited to:
- Logos
- Trademarks
- Product designs
- Product names
- Images
- Graphics
- Videos
- Text
- Website design
- Software and code
are owned by or licensed to The LUNI and are protected under applicable intellectual property laws.
- No content may be copied, reproduced, modified, distributed, displayed, sold, licensed, or exploited without prior written consent.
- Unauthorized use may result in legal action.
10. User Content
- Any reviews, comments, feedback, suggestions, photographs, or other content submitted by users may be used by the Company for promotional, marketing, or operational purposes.
- By submitting content, users grant The LUNI a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, publish, modify, and distribute such content.
- Users warrant that submitted content does not infringe the rights of any third party.
11. Limitation Of Liability
- To the maximum extent permitted by law, The LUNI, its directors, employees, affiliates, partners, suppliers, and representatives shall not be liable for:
- Indirect damages
- Consequential damages
- Special damages
- Incidental damages
- Loss of profits
- Loss of business opportunities
- Loss of data
arising from use of the Website or purchase of products.
- The Company’s aggregate liability shall not exceed the amount paid by the customer for the relevant order.
12. Governing Law & Jurisdiction
- These Terms shall be governed and construed in accordance with the laws of India.
- Any disputes arising out of or relating to these Terms, Website usage, or purchase transactions shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
13. Contact Information
For any questions, complaints, replacement requests, or legal notices, please contact:
Lueur Internet Ventures Private Limited
Brand: The LUNI
Email: support@theluni.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
