Every garment from The LUNI undergoes strict quality checks. We maintain a No Refund Policy, but replacements are available under specific conditions.
1. Replacement Eligibility
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Replacement is offered only in the following cases:
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Manufacturing defect
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Wrong product delivered
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For all other reasons (sizing issues, dissatisfaction, etc.), only a replacement will be provided at the discretion of our team.
2. Conditions for Replacement
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The garment must be unused, unworn, and in its original condition with tags intact.
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Replacement requests must be raised within 48 hours of delivery by contacting our customer care team.
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The product must be returned in its original packaging.
3. Replacement Process
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Email care@theluni.com or WhatsApp at +91-XXXXXXXXXX with your order details and concern.
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Our team will review and approve the request if eligible.
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Once approved, ship the product back to our studio.
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After quality inspection, the replacement piece will be shipped to you.
4. Shipping Costs for Returns
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For replacements due to manufacturing defects or wrong items, we will bear the shipping costs.
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For all other replacements, customers are responsible for return shipping charges.
✨ At The LUNI, every piece is created to empower and inspire. Our policies ensure your experience remains seamless while maintaining the exclusivity and integrity of our collections.
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