SHIPPING AND DELIVERY POLICY
Last Updated: 1st April 2026
At The LUNI, we are committed to delivering every order with the same care, precision, and attention to detail that goes into crafting our collections. We work with trusted logistics and courier partners to ensure that your purchase reaches you safely and within the estimated delivery timelines.
This Shipping & Delivery Policy outlines the terms governing order processing, shipment, delivery timelines, tracking, international shipments, and related matters.
1. Order Processing
- All orders placed on www.theluni.com are subject to payment verification and order confirmation.
- Once an order has been successfully placed and payment has been received, our team begins processing the order for dispatch.
- Orders are generally processed and shipped within 24 business hours from the time of order confirmation.
- Orders placed on Sundays, public holidays, or outside normal business hours may be processed on the next working day.
- During special sales, festive seasons, promotional campaigns, product launches, or unforeseen circumstances, order processing times may be extended. Customers will be notified in case of significant delays.
2. Shipping Destinations
The LUNI currently ships to:
- All serviceable locations across India.
- Select international destinations where shipping services are available.
Customers are advised to verify shipping availability for their location during checkout.
3. Shipping Charges
Domestic Shipping:
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
From time to time, The LUNI may offer complimentary shipping on selected products, order values, promotional campaigns, or geographic locations.
International Shipping:
International shipping charges are calculated based on:
- Destination country
- Package weight and dimensions
- Applicable courier charges
- Customs handling requirements
All applicable shipping charges will be displayed before order confirmation.
4. Delivery Timelines
The delivery timelines provided below are estimates and may vary depending on courier operations, location accessibility, weather conditions, and other factors beyond our control.
Domestic Deliveries
Metro Cities
Estimated delivery within 2–4 business days after dispatch.
Tier II, Tier III Cities & Other Locations
Estimated delivery within 3–7 business days after dispatch.
Remote or Special Service Areas
Delivery may take longer depending on courier serviceability and local logistics conditions.
International Deliveries
International orders are generally delivered within 7–15 business days after dispatch, depending upon:
- Destination country
- Customs clearance procedures
- Local courier operations
- Import regulations
- Government restrictions
Delivery timelines for international shipments are estimates only and cannot be guaranteed.
5. Order Tracking
- Once your order has been dispatched, you will receive a shipment confirmation via:
- SMS (where applicable)
- WhatsApp (where applicable)
- The communication will include:
- Tracking number
- Courier partner details
- Tracking link (where available)
- Customers may track shipment status directly through the courier partner’s website using the provided tracking information.
6. Delivery Attempts
- Courier partners generally make multiple delivery attempts before returning a shipment.
- If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Invalid contact information
- Refusal to accept delivery
the shipment may be returned to us.
- Additional shipping charges may apply for re-dispatch of returned shipments.
7. Address Accuracy
- Customers are solely responsible for ensuring that shipping details provided during checkout are accurate and complete.
- The LUNI shall not be liable for delays, failed deliveries, losses, or additional costs arising from incorrect shipping information provided by the customer.
- If an address modification is required after placing an order, customers should contact our support team immediately. While we will make reasonable efforts to accommodate such requests, modifications cannot be guaranteed once processing or dispatch has begun.
8. Delivery Confirmation
A shipment shall be deemed successfully delivered when:
- Delivered to the address provided by the customer; or
- Accepted by the customer, family member, receptionist, security personnel, or authorized recipient at the delivery location.
The LUNI shall not be responsible for packages accepted by an authorized recipient at the delivery address.
9. Delivery Delays
While we strive to ensure timely delivery, certain situations may cause delays beyond our control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Civil disturbances
- Transportation disruptions
- Strikes or labor disputes
- Customs inspections
- High-volume shipping periods
In such circumstances, delivery schedules may be extended without liability on the part of The LUNI.
10. Lost, Damaged or Tampered Packages
- Customers are requested to inspect the package upon delivery.
- If the package appears:
- Damaged
- Opened
- Tampered with
- Incomplete
customers should immediately notify the delivery personnel and contact The LUNI support team within 48 hours of receipt.
- Supporting photographs may be required for investigation purposes.
- Claims reported beyond the specified period may not be eligible for review.
11. Force Majeure
The LUNI shall not be liable for any failure, delay, or inability to fulfill shipping obligations due to events beyond its reasonable control, including but not limited to:
- Acts of God
- Floods
- Earthquakes
- Fires
- Pandemics
- Government actions
- Transportation failures
- War
- Terrorist activities
- Cyber incidents
- Internet outages
12. Contact Us
For questions, concerns, requests, or complaints relating to this Shipping Policy, please contact:
Lueur Internet Ventures Private Limited
Brand: The LUNI
Website: www.theluni.com
Email: support@theluni.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
By placing an order on www.theluni.com, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.
